Thank you for shopping at Kamilana! We hope you love your purchase, but if something isn't right, we are here to help you return your items as needed.

Return Window

You can return eligible items within 30 days from the date of delivery.

Eligibility Criteria for Returns

- Items must be unworn, unwashed, and have original tags attached.

- Shoes must be returned in their original box and placed inside an additional protective shipping box.

- Items must be free of stains, makeup, deodorant, or wear.

Non-returnable Items

The following items cannot be returned:

- Gift cards

- Health and personal care items

- Items marked as "Final Sale" or "Non-Returnable"

- Earrings and other pierce-able jewelry due to hygiene reasons

- Lingerie and swimwear due to hygiene reasons

Return Process

Contact Us

Email our customer service at returns@kamilana.com with your order number and the reason for the return.

Return Approval

After reviewing your return request against our policy, we will provide you with a return authorization and detailed instructions.

Shipping

You are responsible for covering shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.

Refund or Store Credit

Upon receiving your return, we will inspect the items and process your refund or issue a store credit. Refunds will be applied to your original method of payment within a certain number of days.

Exchanges

To ensure you get what you want quickly, we recommend returning the original item for a refund and placing a new order.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit equal to the value of your return, once the returned item is received.

For any further queries or assistance, please contact us at returns@kamilana.com. We are committed to ensuring your satisfaction.